Return Policy

Returns

Returns Policy

• We accept returns within 30 days for any reason (unless otherwise noted on the product page).
• We require an RMA (see below for simple process to generate one online).
• Returned items must be in original condition, including tags, booklets, and labels.

Refunds

• Refund will be issued to original payment method.
• 15% restocking fee will apply to some returns.
• You will be responsible for return shipping costs.

FAQ

How can I make a return?

To return an item, you must have a Return Merchandise Authorization number (RMA).

How can I request an RMA?

1. Go to the Order Management section under your Account. Orders that contain items eligible for return, 30 days old or less, will have a Return link to the right.
2. Enter the quantities you would like to return along with the reason, and follow any additional instructions.
3. After you get your RMA number, you will have the opportunity to have a return shipping label generated for you. If you choose not to use a label provided by us, ship your package back to us at the following address:

Please place the barcode so it's highly visible on the return packaging. Do not slap a shipping label on the manufacturer's packaging. Securely package the returned product within an outer box.

If that's all too confusing, you can contact us.

Alternately, you can email us or call 631-654-3106

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How long do returns take to process?

Return processing can take up to 2 weeks. If you have not received a refund after that time, please contact Customer Service with your RMA number for more information.

Alternately, you can email us or call 631-654-3106

.

I live a hop and a skip away from your Patchogue Marina, Can I return my purchase in person?

Sure, come on in. Maybe you will even want to stop in and have some food at the Dublin Deck Restaurant.