General Shipping
- Orders ship Monday-Friday.
- We don't take your money until your order has shipped.
- Some items may ship separately.
- We do not ship internationally.
When will I get my stuff?
- If you select 2-day or 3-day shipping before 1pm ET, your order ships the same day.
- All other orders are subject to a 1-2 weekday processing time.
Tracking
An email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your package from your Account page. Tracking is not available on International Economy.
FAQ
Shipping Multiple orders
Multiple orders placed on the same day cannot be combined.
Shipping to Multiple Locations
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Rates
You can determine the cost of shipping your order by adding the items you want to the shopping cart and entering your zip code or country in the Shipping Estimator on the cart page. You can also get the shipping cost during checkout - you will need to fill out your shipping address in order to view the shipping options and cost.
Address Changes
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing.
Domestic (US) Shipping
Contiguous U.S. (lower 48 states)
- Yeah, it's cool... it all works.
Restrictions
Items with shipping restrictions are noted on the product page. All shipping restrictions are for legal reasons, not under our control.
Returns
Returns Policy
- We accept returns within 30 days for any reason (unless otherwise noted on the product page).
- We require an RMA (see below for simple process to generate one online).
- Returned items must be in original condition, including tags, booklets, and labels.
Refunds
- Refund will be issued to original payment method.
- 15% restocking fee will apply to some returns.
- You will be responsible for return shipping costs.
FAQ
How can I make a return?
To return an item, you must have a Return Merchandise Authorization number (RMA).
How can I request an RMA?
- Go to the Order Management section under your Account. Orders that contain items eligible for return, 30 days old or less, will have a Return link to the right.
- Enter the quantities you would like to return along with the reason, and follow any additional instructions.
- After you get your RMA number, you will have the opportunity to have a return shipping label generated for you. If you choose not to use a label provided by us, ship your package back to us at the following address:
Leeward Cove Marina Returns
RMA: [ include your RMA# here ]
Leeward Cove Marina
327 River Ave
Patchogue, NY 11772
631-654-3106
Please place the barcode so it's highly visible on the return packaging. Do not slap a shipping label on the manufacturer's packaging. Securely package the returned product within an outer box.
If that's all too confusing, you can contact us.
Alternately, you can email us or call 631-654-3106
.
How long do returns take to process?
Return processing can take up to 2 weeks. If you have not received a refund after that time, please contact Customer Service with your RMA number for more information.
Alternately, you can email us or call 631-654-3106
.
I live a hop and a skip away from your Patchogue Marina, Can I return my purchase in person?
Sure, come on in. Maybe you will even want to stop in and have some food at the Dublin Deck Restaurant.
Unicord Supplies Many Ropes For Recreational Marine Uses. Our Dock And Anchor Lines Are Constructed Of High-Quality, U.S. Made Fibers. Our Recreational Marine Products Include Tow Ropes, Anchor Lines, Fender Lines, Ski Tow Lines, Ski Tow Birdles, And Tube Tows.
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Troubles Placing an Order?
We Ship Via UPS 
Authorized Dealer 
30 Day Return Policy
